Deposits
Deposits reserve design and order work and are applied to the project balance. Once design work or material ordering begins, the deposit may be nonrefundable as stated on the quote or invoice.
Custom-order policies
Clear expectations protect every project.
Please review these terms before approving a design or submitting an order. Your written quote, invoice, and project agreement control if they include more specific terms.
Cancellations
Contact J & J Sportswear immediately to request a cancellation. Any refund or remaining balance is based on design work completed, materials ordered, and production already started.
Refunds and custom items
Personalized and custom-made items are nonreturnable and nonrefundable except when J & J Sportswear verifies a manufacturing error or an item does not match the approved order.
Design revisions
The number of included revisions is listed in the quote or project agreement. Additional revisions, major direction changes, or revisions requested after approval may add fees and production time.
Approved artwork
Approval confirms the client has reviewed the complete design mockup, colors, spelling, names, numbers, logos, and placement. Production begins from the approved proof; later changes may require a new quote and timeline.
Client-submitted sizing
The client is responsible for checking athlete sizes before submission. Custom items cannot be returned or remade because an incorrect size was submitted unless the produced item differs from the confirmed roster.
Production timelines
Production estimates begin only after required payment, artwork approval, complete sizing, and all personalization details are received. Estimates may change when client information is late or revisions are requested.
Shipping delays
Tracking is provided when available. Carrier delays, weather interruptions, and address problems outside J & J Sportswear’s control may affect delivery after an order leaves production.
Client information
Project contacts, athlete sizing, inspiration photos, design proofs, and approval records are used to prepare and manage the requested custom order. Please do not submit information that is not needed for the project.
For details about information stored in the client portal, read the privacy notice.
Ready when your team is